Thank you for visiting and shopping at Luino. The following are the terms and conditions that constitute our Shipping Policy:
All orders placed before 1:00 PM are dispatched the same day.
Orders are not shipped or delivered on weekends or holidays.
Delivery Delays can occasionally occur.
DOMESTIC SHIPPING TURNAROUND TIME
All orders are processed and delivered within 1 to 3 business days.
| Estimated Delivery Time | Shipment Cost |
|---|---|
|
1 to 3 Business Days |
AED 30.00 to AED 50.00 UAE |
*Subject to VAT 5.00% inclusive
CROSS-BORDER SHIPPING TURNAROUND TIME
All orders are processed and delivered within 3 to 10 business days and dispatched out of UAE.
| Estimated Delivery Time | Shipment Cost |
|---|---|
|
3 to 5 Business Days |
AED 65.00 to AED 85.00 GCC & Middle East |
|
5 to 10 Business Days |
AED 85.00 to AED 150.00 Other Countries |
*Subject to VAT 5.00% inclusive
Please note that this is not a guaranteed delivery period. With international shipments, you may experience unexpected delays due to customs checks.
If your delivery has been delayed, please contact us and we will assist you in the tracking.
CONFIRMATION
You will receive a confirmation by e-mail with the tracking number of your package once your order has been processed. All our products are shipped out of UAE to your selected destination around the world.
Your package will be delivered to the address you specified within 2 to 10 business days depending on your country of final destination. Additional fees may apply when shipping outside UAE.
CUSTOMS
Customs may apply on the order depending on the shipping country and location. I, We, Entity, Employee at Luino are not liable under any circumstance of any additional costs that may occur and are related to customs processing or in-transit charges.
We recommend you consult with any local agent or approach your local customs authority to determine the associated landed cost price prior to completing your online purchase.
SUPPORT
In case of any support or additional information, WhatsApp us at +971549941588 or send us email at support@luino.ae
INVENTORY & STOCK
We aim to keep adequate stock of all items listed on our website. However, in the event of an item being out of stock, we indicate some of them to be “available on backorder” for your shopping convenience. In this case, we require an additional period ranging between 7 to 21 days to receive the item from our workshop and dispatch it to your address.
PACKAGING
Complimentary for all orders, your online shopped accessories will be sent to you in Luino‘s beautiful packaging box that carries our distinguished logo . Please rest assured that we always wrap our items securely and safely in a nice gift wrapping.
PAYMENT ONLINE
We accept payments online using Visa and MasterCard credit/debit cards in AED currency.
MISCELLANEOUS
Items not received but tracked as being delivered happens when items are delivered to someone else who has signed for it at the delivery point address as specified and provided by the shopper.
Any order discrepancies relating to missing or lost items must be reported to us in writing via our contact number or details within 24 hours of receipt of your order.
We cannot refund or replace lost items until 30 working days after the date of dispatch.
We can't resend orders until they are classed as lost.
We do not refund or replace items that are tracked as being delivered. Providing the correct delivery address is the responsibility of the shopper.
We will will not process refund for lost or delivered items when an incorrect address has been provided by the shopper.
We cannot take responsibility for delivery of items to an incorrect but deliverable address or delivery to a non-existent address.